Employees must reside within Montana; hybrid schedules or partial telework may be available within the state.
Bachelor's
Category
Risk & Compliance (1)
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Microsoft Outlook
Requirements
Experience reviewing applications, records, documents, or other detailed information to determine completeness, accuracy, eligibility, or compliance with established requirements.
Experience interpreting and applying laws, rules, policies, procedures, contracts, technical standards, or program requirements to individual situations.
Strong written and verbal communication skills, including experience explaining processes, requirements, or decisions clearly and respectfully to customers or other diverse audiences.
Ability to organize and prioritize multiple assignments, maintain accurate records, meet deadlines, and pay close attention to detail.
Experience using Microsoft Outlook, Microsoft Word, Microsoft Excel, electronic databases, web-based systems, or other software to manage information and complete work.
Ability to work independently, use sound judgment, resolve routine and complex issues, and collaborate effectively with team members and stakeholders.
Ability to read, understand, interpret, and apply statutes, administrative rules, policies, and licensing requirements to complex, incomplete, or changing information.
Ability to explain licensing requirements, decisions, and next steps accurately and clearly by phone, email, Microsoft Teams, and in person.
Ability to use computers, Microsoft Office applications, websites, electronic records, and databases to complete work accurately and efficiently.
Ability to manage correspondence, documents, calls, voicemail, email, and database work from multiple sources while meeting deadlines and maintaining accurate records.
Ability to adjust effectively to changes in technology, programs, workflows, and organizational priorities; learn new processes quickly and contribute ideas that improve service and operations.
Ability to provide patient, courteous, respectful, and solutions-oriented service when working with applicants, licensees, colleagues, stakeholders, and the public.
Ability to contribute to a workplace culture of accountability, growth, and collaboration while taking responsibility for timely, high-quality work.
Responsibilities
Review, confirm, and approve application materials, including legal documents, certifications, and other records needed to determine whether applicants meet licensing requirements.
Evaluate applicant information against applicable statutes, rules, policies, and licensing standards to ensure qualifications are complete, accurate, and consistently applied.
Communicate directly with applicants to explain requirements, request missing information, and help ensure applications can be processed efficiently.
Process and issue licenses for individuals who meet applicable qualifications and requirements.
Research, analyze, and respond to complex questions involving licensing laws, administrative rules, policies, and procedures.
Train and support staff and members of the public on licensing requirements, inspection-related information, regulations, and program processes.
Participate in the development and refinement of procedures, policies, rules, and workflows that improve consistency, efficiency, and customer service.
Enter, update, and manage information in licensing databases while protecting data integrity and ensuring records are complete and accurate.
Desired Qualifications
Experience with licensing or case-management databases.
Help strengthen Montana’s economy by supporting the professionals and businesses that keep communities thriving. The Employment Standards Division’s Professional Licensing Bureau is seeking a detail-oriented License Examiner 2 to help protect consumers and ensure qualified professionals can enter and serve in their chosen fields.
You’ll join a collaborative, customer-focused team that values accountability, continuous improvement, and professional growth. In this role, you will review licensing applications for accuracy and completeness while applying Montana laws and rules. Your work directly supports professionals as they build careers and businesses and protects consumers who rely on these licensed services.
MISSION STATEMENT\:
Empowering all Montanans through work and opportunity.
It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.
POSITION OVERVIEW\:
The License Examiner 2 supports the Professional Licensing Bureau by reviewing professional license applications and other supported application types to evaluate applicant qualifications and compliance with applicable statutes and rules. This position reviews documentation, communicates with applicants, issues licenses for qualified individuals, and maintains accurate licensing records. You will research and respond to technical and regulatory questions while working closely with internal teams to support multiple licensing programs. This customer-focused role helps provide timely, accurate, and professional service to applicants, licensees, and the public.
WHAT’S IN IT FOR YOU\:
Meaningful public service\: Help protect the public and support a qualified, licensed workforce by ensuring professional licensing requirements are applied fairly, accurately, and consistently.
Collaborative work environment\: Work with a knowledgeable team of professionals who value service, accountability, collaboration, and helping one another succeed.
Specialized regulatory experience\: Build knowledge of professional licensing requirements, statutes, administrative rules, and application review processes.
Varied and engaging work\: Balance application review, research, customer communication, recordkeeping, and process improvement across multiple licensing programs.
Professional growth\: Strengthen your skills in regulatory analysis, problem-solving, communication, technology, and customer service.
Mission-driven stability\: Contribute to a public-service mission in a workplace that values continuous improvement, individual responsibility, and professional development.
ESSENTIAL FUNCTIONS\:
Review license applications\: Review, confirm, and approve application materials, including legal documents, certifications, and other records needed to determine whether applicants meet licensing requirements.
Verify applicant qualifications\: Evaluate applicant information against applicable statutes, rules, policies, and licensing standards to ensure qualifications are complete, accurate, and consistently applied.
Guide applicants through processes\: Communicate directly with applicants to explain requirements, request missing information, and help ensure applications can be processed efficiently.
Issue professional licenses\: Process and issue licenses for individuals who meet applicable qualifications and requirements.
Research regulatory questions\: Research, analyze, and respond to complex questions involving licensing laws, administrative rules, policies, and procedures.
Provide training and guidance\: Train and support staff and members of the public on licensing requirements, inspection-related information, regulations, and program processes.
Support program improvements\: Participate in the development and refinement of procedures, policies, rules, and workflows that improve consistency, efficiency, and customer service.
Maintain accurate licensing records\: Enter, update, and manage information in licensing databases while protecting data integrity and ensuring records are complete and accurate.
REQUIRED SKILLS AND COMPETENCIES\:
Regulatory analysis and application\: Read, understand, interpret, and apply statutes, administrative rules, policies, and licensing requirements to complex, incomplete, or changing information.
Clear customer communication\: Explain licensing requirements, decisions, and next steps accurately and clearly by phone, email, Microsoft Teams, and in person.
Independent problem-solving\: Take initiative to identify questions, locate reliable information, analyze conflicting facts, exercise sound judgment, and resolve issues with minimal supervision.
Technology and database proficiency\: Use computers, Microsoft Office applications, websites, electronic records, and databases to complete work accurately and efficiently; experience with licensing or case-management databases is preferred.
Organization and attention to detail\: Manage correspondence, documents, calls, voicemail, email, and database work from multiple sources while meeting deadlines and maintaining accurate records.
Adaptability and continuous improvement\: Adjust effectively to changes in technology, programs, workflows, and organizational priorities; learn new processes quickly and contribute ideas that improve service and operations.
Customer service mindset\: Provide patient, courteous, respectful, and solutions-oriented service when working with applicants, licensees, colleagues, stakeholders, and the public.
Collaboration and accountability\: Contribute to a workplace culture of empowerment, adaptability, accountability, growth, and collaboration while taking responsibility for timely, high-quality work.
MINIMUM QUALIFICATIONS (Education and Experience)
Demonstrate experience reviewing applications, records, documents, or other detailed information to determine completeness, accuracy, eligibility, or compliance with established requirements.
Experience interpreting and applying laws, rules, policies, procedures, contracts, technical standards, or program requirements to individual situations.
Strong written and verbal communication skills, including experience explaining processes, requirements, or decisions clearly and respectfully to customers or other diverse audiences.
Demonstrate the ability to organize and prioritize multiple assignments, maintain accurate records, meet deadlines, and pay close attention to detail.
Experience using Microsoft Outlook, Word, Excel, electronic databases, web-based systems, or other software to manage information and complete work.
Ability to work independently, use sound judgment, resolve routine and complex issues, and collaborate effectively with team members and stakeholders.
A degree in public administration, business, communications, legal studies, or a related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered.
HOW TO APPLY FOR THIS OPPORTUNITY\:
A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed.
Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.
Tip\: When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents.
Required application materials\:
Cover Letter- Your Cover Letter should explain how your experience and education meet the identified required skills and competencies, with examples that demonstrate your qualifications.
Resume - include all work experience you have held that would help you qualify for this position, including duties, dates of employment.
Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.
If you need an accommodation with the application process, please contact the HR office.
BENEFITS\:
Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here.
See our other incredible benefits here. These are some of our benefits just to name a few\:
Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
38 paid days off a year including vacation, sick leave and holidays.
Military leave\: You’ll get up to 15 days of military leave with full pay.
Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more.
Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Click here to learn more.
Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more!
Career progression, training opportunities and room for professional growth.
State employee discounts at various businesses across the state.
E-Verify\: This agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https\://www.e-verify.gov/
Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
State of Montana is the state government responsible for public administration and services across Montana. State agencies deliver healthcare, transportation, natural resources, public safety, regulation, education support, taxation, and other public programs. It serves residents, businesses, local governments, visitors, communities, and public institutions throughout Montana. Its operating model centers on departments and agencies operating under elected leadership, public law, budgets, civil-service systems, and statewide infrastructure. Teams work across public administration, healthcare, engineering, technology, finance, regulation, public safety, and community services. Teams support coordinated daily delivery.
Risk & Compliance (1)